At Shady Travels, we are dedicated to providing high-quality products including water bottles, travel umbrellas, and sunglasses. We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
General Return Information
You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging, with all tags and labels attached.
Please note that items that show signs of use or wear cannot be returned.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] with your order number and reason for the return.
- We will provide you with a return authorization and instructions for shipping your item back to us.
- Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. The following conditions apply:
- If your return is approved, we will process your refund to the original payment method within 5-7 business days.
- Refunds are limited to the product cost; shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).
- In some cases, it may take longer for your bank to process the refund. Please contact your bank for more information.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected]. If you would like to exchange for a different product, you will need to return the original item and place a new order.
Shipping Costs for Returns
Shipping costs for returning items are the responsibility of the customer unless the return is due to our error. If we made a mistake in your order, we will cover the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
International Returns
For international orders, please be aware that shipping times may vary, and customs fees may apply when returning items. Any customs duties or taxes incurred on returned items are the responsibility of the customer.
We recommend checking with your local customs office for information on any potential fees before initiating a return.
Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Personalized or customized items
- Items marked as final sale
Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you!