At Shady Travels, we want you to be fully satisfied with your purchase of water bottles, travel umbrellas, and sunglasses. If you’re not completely happy with your order, we’re here to assist you with an easy return and refund process.
Returns
- Eligibility: Items must be unused, in the original packaging, and in the same condition as when you received them.
- Return Window: You can return your item within 30 days of receipt.
- Non-returnable items: Customized products, gift cards, or items marked as “Final Sale” are not eligible for return.
How to Return an Item
- Request a Return: Contact our support team at [email protected] within 30 days of receiving your product. Provide your order number and reason for the return.
- Return Shipping: Customers are responsible for paying the return shipping costs unless the product is defective or incorrect. Shipping costs are non-refundable.
- Return Confirmation: After we receive your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.
Refunds
- Approval Process: If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
- Partial Refunds: In certain cases (e.g., products showing signs of use, damaged packaging), partial refunds may be granted.
- Missing Refunds: If your refund hasn’t appeared in your account, please contact your bank or credit card provider, as processing times can vary.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please email us at [email protected] to initiate the process.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, feel free to reach out at [email protected]